Refund policy
Return and Cancellation Policy
Order Cancellations
Once an order has been processed, fulfilled, or shipped, we can no longer cancel the order.
Returns and Refunds
All sales are final.
We do not accept returns, refunds, or exchanges for reasons such as change of mind, ordering the wrong item, ordering the wrong size, buyer’s remorse, or no longer wanting the product.
Returns are only accepted if the item arrives damaged, defective, or incorrect. In such cases, you must contact us within 7 days of delivery and provide clear photo or video evidence of the issue.
If your claim is approved, we may offer a replacement, exchange, store credit, or refund at our discretion.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise required by law.
We do not provide prepaid return labels. Any return shipment must be paid for by the customer and sent only after receiving return approval from our support team.
Items sent back without prior approval will not be accepted.
Non-Returnable Items
We do not accept returns for:
- Items that have been used, worn, washed, altered, or damaged by the customer
- Items returned without prior approval
- Items returned due to change of mind
- Items returned outside the approved return window
- Items that are not defective, damaged, or incorrect
Important Notice
This policy does not limit any mandatory consumer rights that may apply under applicable law.